:~$AboutMe
My name is Marco, an Italian geek born in the Venice area. Move to Scotland a few years ago with a tech passion and a nerd mind. Spent a few years in Spain as well I can provide multilanguage Tech and Cloud Support, always trying to be the best at what I do.
Looking for my next step.
Is that you?
:~$Skills
I have organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. I am a very fast learner and I have strategic and conceptual skills. I have the ability to work effectively in a team. I am creative with a strong personality. In Italy, as in my foreign experiences, I always tried to reach the highest level focusing on my work and my team. Actually, preparing my next AWS certification and learning Python.
Windows - macOS - Linux - Android - iOS
Active Directory - Exchange - Office365
Networking - VPN - VMWare - Citrix - AWS
Iaac - Terraform - Azure
AWS - Certified
Azure - Certified
Terraform - Hascicorp Certified
:~$Languages
English - Italian - Spanish
:~$Resume
Cloud Operation Engineer
Cloudreach (Edinburgh - UK)(Edinburgh - UK)
11/2020 – 11/2021
Service Desk Analyst
Computershare (Edinburgh - UK)
03/2020 – 11/2020
•Technical support
•Windows / Linux / MacOS support
•SharePoint / Active Directory / Exchange
•Technical support 24/7 (day/night shifts)
•Windows / Linux / MacOS support
•SharePoint / Active Directory / Mobile support
Apple Specialist
Apple UK (Edinburgh - UK)
07/2019 – 03/2020
•Customer service
•Technical support
•Sales
MathWorks - Technical Support Specialist
MATHWORKS - Sykes Enterprises (Edinburgh - UK)
02/2019 – 07/2019
•Customer service.
•Technical support:
Licensing – Installation – Networking
English, Spanish, Italian
Sonos Technical Support Agent
SONOS - Sykes Enterprises (Edinburgh - UK)
07/2018 – 02/2019
•Customer service.
•Bilingual Technical support
(audio issue - IT - Networking) – UK and Italian market
Design and Brand Manager
FIZAN SRL
(Bassano del Grappa - ITALY)
03/2011 – 06/2018
•Product design
•Website and Social-media administration.
•Managing marketing plans, advertising and campaigns.
•Fair/Expo manager (stand design, logistic, costs)
•Catalogues and promotion design
•Direct contact with suppliers and distributors all over the world
Personal IT Service Support Specialist
Amazon AWS (Edinburgh - UK)
12/2021 – Present
•Cloud support
•AWS - Azure - GCP
•Cloud Infrastructure deployment, configuration, monitoring and support
•Iaac - Terraform
